Helping you make sense of it all
Frequently Asked Questions
Got questions? We’ve answered the most common ones across mortgages, insurance and KiwiSaver.
Mortgages
-
A pre-approval is the bank saying you’re likely to be approved for a loan up to a certain amount, based on your current financial position. It gives you confidence when house-hunting, but it’s not tied to a specific property yet. A live deal happens once you’ve found a property and have a signed sale and purchase agreement. At that point the lender reviews the full details of the property and your situation before giving formal approval. Think of pre-approval as your green light to start looking, and the live deal as the final approval once you’ve chosen the house.
-
LEM stands for Low Equity Margin and LEP stands for Low Equity Premium. These are additional costs that may apply when you're borrowing with a smaller deposit, typically when your deposit is less than 20% of the property value. Lenders see higher loan-to-value lending as greater risk, so they charge either a margin (added to your interest rate) or a premium (a one-off or ongoing fee) to offset that risk. Which one applies depends on the lender. We'll help you understand whether LEM or LEP applies to your situation and factor it into your planning.
-
When you buy a property, the deposit is usually paid in two stages. The unconditional deposit is paid once all the conditions in your sale and purchase agreement have been satisfied (for example finance, building report or LIM report). At that point the agreement becomes unconditional and the deposit is paid to the vendor’s lawyer or real estate agent’s trust account. The settlement amount is the remaining balance of the purchase price that gets paid on settlement day, usually through your mortgage.
-
If you’re a first-home buyer, you may be able to withdraw most of your KiwiSaver savings to help with your deposit. Once you’ve signed a sale and purchase agreement, your solicitor will apply to your KiwiSaver provider to release the funds. The money is then transferred to your solicitor and used toward your settlement. Because the process can take time, it’s important to start the application early so everything is ready before settlement day.
-
Equity is the difference between the value of your property and how much you owe on it. For example, if your home is worth $800,000 and your mortgage is $500,000, you have $300,000 in equity. LVR (Loan-to-Value Ratio) is the percentage of the property value that is borrowed from the bank. If you’re borrowing $640,000 on an $800,000 home, your LVR is 80%. Banks use LVR to assess risk and determine lending conditions, which is why deposit size and property value both matter when applying for a loan.
-
Most banks prefer a 20% deposit, but it’s not the only option. Some buyers can purchase with 10% or even 5% deposits, depending on their situation and the lender’s criteria. There are also special lending options available for first-home buyers, including Kāinga Ora schemes and low-deposit lending. Because the rules vary between lenders, it’s worth talking through your options before assuming you need the full 20%.
-
Alongside your deposit, there are a few other costs to factor in when purchasing property. These may include:
Legal fees
Building reports
LIM reports
Valuations (in some cases)
Moving costs and insurance
We’ll help you plan for these upfront so there are no surprises along the way.
-
There’s no single right answer, it depends on your goals and how much flexibility you want. Fixed rates give certainty about repayments for a set period of time. Floating rates offer more flexibility if you want to make extra repayments or restructure your loan. Many people use a combination of both, splitting their loan across different terms. We’ll help you find a structure that suits your plans and risk comfort.
-
Yes, many homeowners refinance at some point. People usually review their lending when interest rates change, when a fixed rate expires, or when their financial situation evolves. Refinancing can sometimes help reduce interest costs, restructure the loan or release equity. We can review your options when the time is right.
-
You’re not required to use one, but many people find it helpful. An adviser can compare lenders, structure your loan and guide you through the process from application through to settlement. The service is usually free for clients, as advisers are paid by the lender once the loan is completed.
Insurances
-
Insurance isn’t about expecting the worst, but rather about having a plan if life takes an unexpected turn.
For many people, their ability to earn an income is their most valuable asset. Insurance helps protect your income, your home and your family’s stability if something happens that stops you working (such as a medical condition or injury).
-
There are several types of personal insurance that protect different parts of your life, including:
Life insurance – provides financial support to your family if you pass away
Trauma / critical illness cover – pays a lump sum if you’re diagnosed with a serious illness
Income protection – replaces part of your income if you can’t work due to illness or injury
Health insurance – helps cover private medical treatment
Mortgage protection – assists with cover loan repayments if you’re unable to work
The right mix depends on your situation, your priorities and your budget.
-
That’s one of the most common questions we hear. The answer usually depends on things like your income, mortgage, dependants and financial goals. Some people want enough cover to clear debt and support their family for several years, while others want protection specifically for their income or medical costs. We’ll help you work through the numbers so your cover makes sense for your life, priorities and budget.
-
Insurance can be especially important if you’re self-employed or a business owner, because there’s often no employer safety net if something happens. Policies like income protection, key person cover and business continuation insurance can help protect your income, your business and the people who depend on it.
-
Absolutely, and it should. New home, growing family, new business or different income levels can all affect the type and amount of cover that makes sense. We regularly review policies with clients to make sure everything still fits.
-
If you ever need to claim, we’ll help guide you through the process. That includes helping gather the information the insurer needs, explaining what to expect and advocating on your behalf if questions arise. Having someone in your corner during a claim can make the process much less stressful.
-
Yes, some people have multiple policies covering different needs. For example, someone might have income protection alongside trauma cover, or life insurance that sits alongside mortgage protection. The key is making sure the policies work together and aren’t unnecessarily overlapping.
-
An adviser can help you compare options from different insurers and explain the differences between policies. Instead of navigating product wording on your own, you get guidance on what actually suits your situation, along with support if your cover ever needs reviewing or if you need to make a claim.
KiwiSaver
-
Many people stay in the same fund for years without realising it may not suit their age, goals or timeframe anymore. The right fund usually depends on how long you plan to keep the money invested and how comfortable you are with ups and downs in the market. We can review your current fund and explain whether it still fits where you’re at in life.
-
Most people contribute 3%, 4%, 6%, 8% or 10% of their income. The right percentage depends on your budget and long-term goals. Even small increases can make a noticeable difference over time, especially when employer and government contributions are added in. We can help you find a contribution level that works for your current situation while still building momentum for the future.
-
If you’re eligible, the government contributes up to $260.72 each year to your KiwiSaver. To receive the full amount, you need to contribute at least $1,042.86 each year into your account. Many people don’t realise they’re missing out on this contribution, so it’s something we often review with clients.
-
Yes, if you’ve been contributing to KiwiSaver for at least three years, you may be able to withdraw most of your balance to help buy your first home. The funds are released through your solicitor and used toward your settlement. Some buyers may also qualify for a First Home Grant, depending on eligibility criteria.
-
Yes, and the process is usually straightforward. If your current provider or fund isn’t the right fit anymore, you can switch to another provider. Your savings move with you, and the process typically takes a few weeks.
-
Your KiwiSaver stays with you. Your new employer will simply start contributing to the same KiwiSaver account unless you decide to change providers or funds.
-
KiwiSaver is designed for first-home purchases and retirement, but there are a few other situations where early withdrawal may be possible. These include serious illness, significant financial hardship, or permanently leaving New Zealand. Each situation has specific criteria and application processes.
-
Most people can access their KiwiSaver once they reach age 65. At that point, you can withdraw the full amount or keep the funds invested and withdraw gradually, depending on your plans.
-
Changes in income, age, goals or risk comfort can all influence the type of fund and contribution level that makes sense. Reviewing it every few years can help ensure everything still aligns with where you’re heading.
Your entire advisory bench in one place
The Advisory helps you look at the full picture, bringing together lending, insurance and KiwiSaver advice in one place.